F.A.Q

What are the orders fulfillment time?

If you place your order before 12:00 am the package will be sent the same day. Otherwise, we will send it the next day.

 

Why are the shipping delays so long?

We work with Asian companies to provide the best quality to the best price and the possibility to ship our products worldwide.

 That's why the delay can be a little bit longer for some countries. 

 

How can you be sure for the quality?

We know that Asia got a bad reputation for the quality of their goods. But we  can guarantee that we work with the best providers and we got a member of our team to check the quality before sending the order.

If you got any problem with the quality, please let us know and we will find a solution for you.

 

How to return my package?

Please contact us via the contact form or by mail or via our social media. We will send you the address.

 

How to cancel or modify an order?

It's not possible to modify an order. You can cancel your order here.

 

What are the refund delays?

If you want a refund after returning your package, we need to get the package first. So to recap the shipping delay + 24 hours. If you cancel an order before the shipment, we will refund you the same day. Don't you find your question? Please contact us via the contact form or via our social media.

 

What about possible customs fees?

We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and   may   get customs fees when they arrive at your country (this happens very rarely).

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